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Mind Your Ps and Qs: Part 2

Last week we discussed some basic rules of etiquette to help boost your business image and professional relationships. In today’s blog, we’ll continue our conversation and provide some more great tips for brushing up your professional etiquette.

Introductions: When introducing two people, it’s customary to introduce the younger or lower-ranking person to the higher-ranking person (for example, a boss, client, or distinguished guest). The best way to remember this, is the higher ranking person’s name comes first. For example, if your boss is Mrs. Brown, you might say, “Mrs. Brown, I’d like you to meet my new administrative assistant, Sarah.” However, the most important thing about introductions is that they happen; failing to introduce two people at the appropriate time can create an uncomfortable situation. If you are having trouble recalling someone’s name, simply admit it casually by saying something along the lines of, “I’m sorry, your name has slipped my mind at the moment.” If you are unsure of whether two people have been introduced or not, err on the side of caution and ask, “Have you two met?”

Don’t Ignore the Basics: As our society becomes more hectic and rushed, the most basic aspects of courtesy and manners often fall by the wayside. “Please” and “Thank you” remain two of the most important phrases in the English language—use them often.

Admit Your Mistakes (Gracefully): No matter how smooth your etiquette is, everyone has a lapse in manners once in awhile. Should this happen to you, acknowledge your mistake and apologize. Be sincere in your apology, but don’t go overboard; if you make a big issue of the matter, it will only serve to make the other person uncomfortable and draw more attention to your mistake.

Want more great tips for professional business communication? Want to improve the way you speak and interact with others in the workplace? A corporate speech-language pathologist can help! Visit us at www.corporatespeechsolutions.com or call us at 917-841-2965 to find a professional business communication coach who is right for you!


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