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Mind Your Ps and Qs

In the business world, we’re often so concerned with speaking professionally and selling the finer points of our expertise that we forget one of the most fundamental necessities of making connections with others: etiquette. In today’s blog, we’ll discuss some aspects of common courtesy that are so basic, but all too often, left by the wayside in professional interaction.

Don’t Ignore Your Voicemail: In today’s interconnected society it’s easy to become overwhelmed with the number of messages flooding our blackberries, iPhones, and inboxes. However, despite this flood of contact, it’s imperative to return each message in a timely manner. Leaving a message and then waiting days to receive a reply is incredibly frustrating and creates the sense that the other person is rude and has no consideration for you or your time. In order to help organize your time, set aside a specific time during each work day in which you only reply to voicemail, e-mail, and other correspondence. If you find this is still somewhat daunting, break the task into two time periods: one to tackle messages from the morning, and one for messages received during the latter half of the day.

Greetings Count: When someone enters the room and greets you, it is generally appropriate to stand up and shake their hand. By formally acknowledging their entrance, you send the message that you consider them and their reason for speaking to you a priority. Even if the situation is slightly less formal, or concerns a person you see regularly, this extra gesture adds a touch of professionalism and class to your interaction.

Silence Please!: Although our phones are now able to keep us in constant contact with those around us, the incessant buzzing and beeping that comes from all of those e-mails, texts, calls, and voicemails can be incredibly distracting. Whenever possibly, keep your phone on vibrate and don’t check incoming messages in the middle of a professional interaction. In a meeting or other formal situation, don’t just put your phone on vibrate: silence it or turn it off altogether. In a quiet room, even the buzz of a vibrating phone can be incredibly distracting.

Want more great tips for professional business communication? Want to improve the way you speak and interact with others in the workplace? A corporate speech-language pathologist can help! Visit us at www.corporatespeechsolutions.com or call us at 917-841-2965 to find a professional business communication coach who is right for you!