Experts say that up to 90% of communication is non-verbal. This means that talking on the telephone can be a particularly challenging communication task, since all of that non-verbal support is removed. In today’s business world, being able to communicate in a clear and professional manner on the phone is critical to success. Take a look at 3 strategies to make sure that your phone calls make an impact!
1. Sit up straight or even stand up when speaking on the phone. Posture can affect your breath support and poor posture can result in a weak voice. In addition, your position can have a psychological effect on the way you communicate. If you are in a reclined or slouched position, you may be more likely to sound overly casual and relaxed. Standing up or sitting straight will help you sound more energetic.
2. Speak as clearly as possible. Clear, crisp communication is even more important since the other person cannot see your mouth. Enunciate each syllable and pronounce each letter of a word (especially the consonants at the end of a word).
3. When spelling a name or giving an e-mail address, give examples for difficult to understand letters. Some letters can be easily mistaken for one another over the phone, for example, P and T, M and N, and T and D. Examples can help avoid misunderstandings. For instance, “My name is Jayne. J as in January / A as in apple / Y as in yes/ N as in Nancy and E as in elephant. This is sometimes a tedious process but well worth it. I cannot tell you how many times someone gives me an email address in a hurry and the email bounces back. Reason again to be sure the telephone number is clearly stated.
Want to learn more? Click on the video below to learn one more important telephone tip
This last tip is critical. How often do you need to replay a voicemail message? By reviewing and practicing these strategies you will be sure that the message you leave for others will always be clearly and easily understood!
For information on the New York Based Speech and Accent Reduction services offered by Corporate Speech Solutions please give us a call at 212-308-7725 or visit us on the web at www.corporatespeechsolutions.com. Not in NYC? No problem! We also provide Skype and video conferencing services.
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