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Handling Conflict with Grace: 3 Communication Tips

Even the most pleasant and easy-going person is bound to get into a conflict on the job once in a while. Being able to handle conflict while maintaining your professionalism and preserving your relationships with colleagues and clients is an essential skill for success in the workplace. One of the keys to navigating a tense or negative situation is communication. Check out our three simple strategies for keeping a negative situation from becoming a negative relationship:

Try a Softer Approach: If you want to ask what could be a confrontational question, try leading into it with some pleasantries to avoid putting the other person on the defense. For example, if an employee was late to a meeting, rather than asking, “Why were you late this morning?” you might phrase the question in a less-direct way: “I noticed you came into the meeting late this morning. Did something happen?” Softening your question will get the same information and makes it more likely that you will get an honest, positive response.

Get the Timing Right: If a conversation is emotionally charged, take some time to cool down before continuing. Words spoken in the heat of anger can damage your professional relationships and your career. Simply tell the other person that you don’t have the time to continue this conversation at the moment, but you would like to talk about it at a later time and try to come to a solution that’s positive for everyone. Make sure to set an actual time to continue the conversation so it doesn’t get postponed indefinitely and allow negative feelings to fester.

Shift the Focus: To seem less confrontational, try replacing “you statements” with “I statements”. This will help you focus your message on your reaction rather than another person’s action. For example, instead of saying, “You clearly didn’t put enough time into this project. The result is extremely disappointing,” you might say, “I was somewhat disappointed by the outcome of this project. I usually see a much higher caliber of work in your performance.” The message will still be received, but will be far less abrasive.

If your communication skills are holding you back from professional success and you want to make your communication skills your most powerful professional tool, make sure to pick up a free copy of my e-book “Communicate with Clarity and Confidence!” by subscribing to our newsletter community on our website. In this free resource, I break down the myriad factors that contribute to confident communication and guide you through how to use each aspect to your advantage.

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