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Archive of month: April 2014

Three Ways to Make a Telephone Impression!

Experts say that up to 90% of communication is non-verbal. This means that talking on the telephone can be a particularly challenging communication task, since all of that non-verbal support is removed. In today’s business world, being able to communicate in a clear and professional manner on the phone is critical to success. Take a […]

Watch Your Syllables!

When we speak in casual conversation, we often take “shortcuts” as we speak. This can include dropping sounds or even entire syllables from words. Unfortunately, these can be extremely detrimental to your message; in a best-case scenario it makes your speech seem sloppy, at worst, it may render your entire message incomprehensible. Think of common […]

Absolutely Amazing!

Alina was absolutely amazing. She had a ton of exercises during each session for us to practice. I am leaving with a great deal of practical advice. She also mentioned potential other improvements that I didn’t even think of. Alina was always warm and welcoming. I look forward to coming back to her for an […]

Slow and Steady: Reduce Rate for Increased Clarity!

Do you have a tendency to speak quickly? If you’re like most people, you tend to speed up your speech when nervous or excited. Unfortunately, in business, those moments when you may be nervous (for example, when giving a presentation, or negotiating with clients) are when it’s the most important to speak with clarity and […]

The Power of Gestures: What do your hands say about you?

Body language plays a huge role in how your listener receives your message. When focusing on body language, people often focus on things like posture and eye contact. While these are certainly critical parts of non-verbal communication, there is another crucial aspect of body language that often gets overlooked: gestures. Everyone has their own amount […]